We have established this Complaints Policy to make sure all complaints are handled fairly and promptly. Please review our policy below.

1. Reporting Inappropriate Content:
If you come across any content on our site that you believe is illegal or that it violates our Standards/Community Guidelines, we urge you to report it immediately. You can do so by emailing our support team through our Contact Us page. Please provide as much detail as possible, including the URL where the content was found, a description of the content, and any additional comments.

2. Complaint Review Process:
All reported complaints are taken seriously and will be reviewed by our team within seven business days. We ensure a comprehensive review of the circumstances surrounding your complaint. During the review process, we may reach out to you for additional information to aid in our investigation.

3. Appeals Process:
If you are not satisfied with the initial outcome of your complaint, you have the right to appeal the decision. To initiate the appeals process, please submit a detailed explanation of your objections to the original decision, along with any supporting documentation. Our Appeals team will review your request and respond within seven business days.

4. Outcomes of the Investigations:
Once we have concluded our review or appeal, we will communicate the outcome to you promptly. This could result in the removal or modification of content, disciplinary actions for users who have violated our Standards, or no action, if the content is found to be within our guidelines. Please note that the specifics of the investigation are confidential, but we will inform you about the general outcome.

5. Content Removal Request Process:
To initiate the content removal request process, please email us with the following details:

- URL of the content in question
- A detailed description of the content
- Your relationship to the content (e.g., you are depicted in the content)
- The reason for the removal request (e.g., no consent was given, consent is void under applicable law)

Our team will review your request and conduct a thorough investigation. If the outcome of the investigation determines that the content was posted without proper consent or the consent is void under applicable law, we will promptly remove the content.

6. Content Removal Disputes and Neutral Resolution: In the event of a disagreement regarding a content removal appeal, we provide an avenue for the dispute to be resolved by a neutral body. The details of this process will be shared at the time of dispute. We are committed to upholding fairness and due process and will cooperate fully with the neutral body during the resolution process.

The process to engage the neutral body is as follows:

- Inform us about the dispute via email.
- Our team will acknowledge the dispute and provide information about the neutral body that will handle the dispute.
- The neutral body will then review the dispute and make a binding decision.


Please note that NSS reserves the right to adjust or modify this Complaints Policy at any time to ensure compliance with the changing legal landscape and the safety of our users. We appreciate your understanding and cooperation.